If FormuLab is not right for you, we would rather give your money back than keep it. Here is exactly how that works.
The 14-day refund window
You can request a full refund within 14 days of any subscription payment — your first payment or a renewal. No explanation is required.
Try before you pay
FormuLab has a free tier so you can build formulas and see how the app works before subscribing. We encourage you to use it first.
How to request a refund
Email support@allenrad.com with the email address on your account and the approximate date of the payment. You do not need to give a reason.
Because Paddle.com is the Merchant of Record for all our orders, Paddle processes the refund. You can also contact Paddle directly through the link on your receipt, or at paddle.net, where you can look up any order using your email address.
We aim to acknowledge requests within one business day. Once approved, refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank.
Cancelling without a refund
You can cancel a subscription at any time from the subscription management portal linked inside the app, or from your Paddle receipt. Cancelling stops future charges.
When you cancel, you keep access to paid features until the end of the period you have already paid for. You are not charged again after that. We do not automatically refund the unused part of a period outside the 14-day window.
What happens to your data
Cancelling or refunding does not delete your work. Your formulas and ingredients are stored in your own browser, and they stay there. You return to the free tier, which limits how many formulas you can keep active and removes access to Pro features.
Before you cancel, we recommend exporting a backup from the Backup & Export screen so you have your own copy of everything.
Exceptions
We may decline a refund where there is clear evidence of abuse — for example, repeatedly subscribing and refunding to obtain paid features without paying, or breaching our Terms of Service.
Your statutory rights
Nothing in this policy limits rights you have under consumer law where you live. If you are a consumer in the European Union or United Kingdom, you may have a statutory right of withdrawal, and this policy is offered in addition to that right, not instead of it.
Contact
Refunds and billing: support@allenrad.com
Everything else: info@allenrad.com